If you have a question, we’re always here to help.
Getting Started
What is a cloud computer?
This is a virtual computer hosted in a secure datacenter. Your Cloud computer is completely isolated from the others and you can access it virtually from anywhere and from any device as long as you have an Internet connection. Multiple users can access the same computer concurrently with their own desktop session while sharing the same set of applications and storage space.
I just ordered a new Cloud computer, how do I use it?
Once you order a Cloud computer online, the building process will take roughly 20 minutes to complete. You will receive an email when it is done. Simply and click the “Web Connect” button. You will be redirected to your Cloud computer directly in your web browser.
What is the Web Connect feature?
This allows you to remotely connect to your computer directly in your web browser without having to install anything. All browsers are supported however we recommend using Google Chrome to get more functionalities like bidirectional clipboard (copy/paste).
Common questions
Can multiple users access the same computer?
Cloud computers come by default with one Administrator user. You can add up to 250 additional users under a single computer. All users will be able to connect concurrently and have their own private desktop. All users share the same C: drive so you only need to install your applications once and everyone has access.
Does it come with pre-installed applications?
Commonly used applications will be installed by default such as Google Chrome, Adobe Acrobat and Antivirus software.
Can I install my own applications?
Yes, you have Administrator access of your Cloud computer and you can install any software you want, just like a traditional computer.
Do you provide technical support?
We provide live technical support free of charge for all plans. You can find support using the online chat or the contact page.
Where are located the cloud computers?
We partner with worldwide recognized datacenters around the world and you can select the region where you want your computer when you order online. See all available regions.
Can I install my own applications?
Yes, you have Administrator access of your Cloud computer and you can install any software you want, just like a traditional computer.